Effective Date: February 1, 2026

This Refund Policy applies to services provided by FullScope Mobile Diagnostics LLC (“FullScope,” “we,” “our,” or “us”).

Scope of Services

FullScope Mobile Diagnostics LLC provides mobile specimen collection and medical courier services only. We do not perform laboratory testing, medical analysis, diagnosis, or result interpretation. All testing and result reporting, when applicable, are performed by independent third-party laboratories.

Service Fees

All service fees are non-refundable once an appointment is confirmed. This includes, but is not limited to:

Mobile service fees

Specimen collection fees

Appointment scheduling fees

After-hours or weekend fees

Travel or mileage fees

These fees cover technician time, reserved appointment slots, travel, and medical collection supplies.

Laboratory Fees

For services that require laboratory processing through a third-party laboratory:

Once a specimen has been collected and transferred to the laboratory, laboratory fees are non-refundable

Laboratories begin processing immediately and do not reverse charges

FullScope Mobile Diagnostics LLC does not control laboratory billing or refund decisions

Missed Appointments / No-Shows

No refunds will be issued if:

The client fails to appear at the scheduled appointment

The client is unreachable or does not respond to the technician

The appointment is cancelled with less than 24 hours’ notice

A new appointment and payment will be required to reschedule.

Rescheduling

Clients may reschedule one time at no additional charge if notice is provided at least 24 hours before the scheduled appointment.

Rescheduling requests made with less than 24 hours’ notice will require a new appointment and payment.

Company-Caused Cancellations

If FullScope Mobile Diagnostics LLC must cancel an appointment due to circumstances within our control (such as technician unavailability or equipment issues), clients may choose:

A full refund of service and travel fees or

Rescheduling the appointment at no additional cost

Collection Attempt Limitations

No refunds will be issued for:

Client refusal to complete collection

Inability to collect due to client behavior or non-cooperation

Incorrect or incomplete information provided by the client

Inconclusive or rejected specimens (laboratory fees may still apply)

Chargebacks

Clients agree to contact FullScope Mobile Diagnostics LLC directly regarding any billing concerns before initiating a chargeback.

Unauthorized or fraudulent chargebacks may result in service refusal and submission of documentation to the payment processor.

Refund Processing Time

Approved refunds will be processed within 3–7 business days and issued only to the original payment method.

Contact Information

For refund or billing questions, please contact:

FullScope Mobile Diagnostics LLC

 Phone: +1 (659) 206-7642

 Fax: 205-509-4238

 Email: fullscopemobilediagnostics@gmail.com

 Website: www.fullscopemobilediagnostics.com�

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